Job details
| Posted Date | 21/02/2025 |
| Salary | $47,200 – $70,800 CAD |
| Location | Dieppe, NB•Hybrid work |
| Benefits | Pulled from the full job description |
| Line of Business | Personal & Commercial Banking |
| Hours | 35 |
TD Compensation and Career Growth Insurance Advisor
At TD, we are committed to providing fair and equitable compensation for all colleagues. We emphasize growth opportunities and skill development as key aspects of the TD colleague experience. Our compensation policies are designed to support career progression, allowing colleagues to advance within the salary range as they grow in their roles. Actual base pay may vary based on skills, experience, Insurance Advisor job-related knowledge, geographic location, and business needs.
We encourage candidates to ask questions about compensation and engage in open discussions with their recruiter for more details about this role.
Job Description Insurance Advisor
Role: Hybrid Contact Centre Representative Insurance Advisor
Hours: Full-time (35 hours/week), evenings required
Schedule: Monday & Saturday are mandatory working days
Training: Full-time paid training (approximately 10 weeks)
Licensing: Not required, but an asset
Language: Fluency in English required; bilingual (English/French) is an asset
Department Overview Insurance Advisor
At TD, we care for Canadian families by offering expert advice, protection, and support when they need it most. As the voice of TD, Insurance Advisor you will play a vital role in understanding our customers and providing personalized insurance solutions with legendary customer service.
Job Responsibilities Insurance Advisor
As a Contact Centre Representative, Insurance Advisor you will:
- Engage with Customers: Provide value-based advice and friendly support while helping customers with home and vehicle Insurance Advisor inquiries.
- Problem-Solve Efficiently: Address customer inquiries with empathy and resolve issues at the first point of contact.
- Achieve Performance Goals: Meet customer service, quality, compliance, and productivity targets.
- Continue Learning: Participate in ongoing training and coaching to enhance your skills and career development.
Work Environment
After in-person training and on boarding, Insurance Advisor this role follows a hybrid model. You are required to work from a TD office at least two days per week, with the flexibility to work remotely from a secure home office that meets system requirements (e.g., high-speed internet). Hybrid work arrangements may change based on business needs.
Qualifications & Requirements
- Post-secondary education and/or relevant experience
- Availability to work Monday – Friday (8 AM – 11 PM) and Saturdays (9 AM – 8 PM)
- Strong listening skills and a passion for customer service (experience in financial or service industries preferred)
- Ability to multitask, navigate multiple screens, and manage customer interactions efficiently
- Digital proficiency across various devices (smartphones, tablets, laptops, headsets, etc.)
- Resilience, adaptability, and a positive attitude in handling challenges
- Ability to work both independently and as part of a team
- High level of integrity in managing sensitive customer information in compliance with regulatory guidelines
- Excellent communication skills, both verbal and written
- General Insurance license (e.g., Other Than Life for Ontario) is an asset
Who We Are
TD Insurance, part of TD Bank Group, is Canada’s largest direct-to-consumer insurer. We offer a wide range of insurance products, including General Insurance and Life & Health coverage, serving over four million customers. We continuously innovate and provide exciting career opportunities nationwide.
Total Rewards Package
TD’s Total Rewards package includes:
- Competitive base salary and variable compensation
- Health, well-being, savings, and retirement programs
- Paid time off and banking benefits
- Career development, recognition, and rewards programs
Learn more about our benefits package during the recruitment process.
Career Growth & Development
At TD, we support your career aspirations through ongoing training, mentorship, and performance conversations. Whether you’re looking to expand your expertise or develop leadership skills, we help you explore career paths that align with your goals.
Interview Process
Shortlisted candidates will be contacted for interviews. We strive to communicate outcomes to all applicants via email or phone.
Accommodation & Accessibility
TD is committed to accessibility and inclusion. If you require accommodations during the recruitment process, please inform us so we can support your participation.
We look forward to connecting with you!